Thank you for shopping at cogspoke.shop. To ensure your shopping experience, we have established the following refund and return policy. If you encounter any problems after receiving your goods, please contact us promptly, and we will do our best to assist you.
Return Request
Customers can submit a return request within 30 days of receiving the goods. Returned goods must be in normal condition, not affecting resale, and we recommend retaining the original packaging and related accessories.
Non-Returnable Items
Refunds or returns may not be processed in the following situations:
Items show signs of damage caused by the customer or abnormal use
Items are missing original accessories or packaging
Items beyond the stipulated return period
Items that are specifically stated as non-returnable/non-exchangeable
Return Address
Please send returned items to the following address:
7588 North Red Kite Way
Eagle Mountain, UT 84005
United States
Refund Processing
After receiving and inspecting the returned goods, we will process your refund request as soon as possible. Once approved, the refund will usually be returned to the original payment account within 3 days. The exact arrival time may vary depending on the processing speed of the bank or payment platform. Shipping Information
For returns due to product quality issues, incorrect item delivery, or damage during shipping, we will assist with handling related costs based on the specific circumstances. For returns due to personal reasons, return shipping costs may be borne by the buyer.
Due to ongoing inventory clearance and operational adjustments, some items are in limited quantities and may not be restocked once sold out. We will continue to strive to ensure existing orders and after-sales service. Thank you for your support and understanding.
